Privacy Policy
Last Updated: November 5, 2025
1. Introduction
Welcome to Medly. Your privacy is of the utmost importance to us. This Privacy Policy explains how Medly Style Pvt. Ltd. Medly, collects, uses, shares, and protects your personal information when you visit our website at www.medly.in, purchase our products, or interact with us.
By using our Site or services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information to provide and improve our services to you. The types of information we collect depend on how you interact with us.
A. Information You Provide to Us:
- Contact & Order Information: When you make a purchase or create an account, we collect your name, email address, shipping address, billing address, and phone number.
- Payment Information: We collect payment information (such as credit/debit card details, UPI ID, or net banking credentials) to process your orders. This information is processed securely by our third-party payment processor (e.g., Cashfree), and we do not store your full card details or UPI PIN on our servers.
- Communications: When you contact our customer support, subscribe to our newsletter, or respond to a survey, we may collect your name, email address, and the content of your communication.
- Warranty Claims: When you submit a warranty claim, we collect information to verify your purchase and assess the claim, which may include proof of purchase and photos/videos of the product.
B. Information We Collect Automatically:
- Log and Usage Data: Like most websites, our servers automatically record information when you access our Site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
- Cookies and Tracking Technologies: We use cookies, web beacons (such as the Meta Pixel), and similar technologies (like Google Analytics) to help our Site function, analyze performance, and personalize your experience. Cookies are small data files stored on your hard drive. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Manage Our Services: To process your transactions, fulfill your orders, and manage your account.
- To Communicate With You: To provide customer support, respond to your inquiries, send you order confirmations and shipping updates, and process warranty claims.
- For Marketing and Advertising: With your consent, to send you marketing communications, newsletters, and promotional offers that we believe may be of interest to you. You may opt-out of receiving these communications at any time.
- To Improve Our Site: To understand how our users interact with our Site, to monitor and analyze trends, and to improve the Site's functionality and user experience.
- For Legal and Security Purposes: To detect and prevent fraud, to protect the security of our Site, and to comply with our legal obligations and policies.
4. How We Share Your Information
We do not sell your personal information. We may share your information with third parties only in the following limited circumstances:
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Service Providers: We share information with third-party companies that perform services on our behalf, such as:
- Payment Processors (e.g., Cashfree) to securely handle payments.
- Shipping & Logistics Partners (e.g., Shiprocket) to fulfill and deliver your orders.
- Marketing & Analytics Partners (e.g., Google Analytics, Meta) to help us analyze Site traffic and user behavior.
- Email & Hosting Providers to manage our communications and host our Site.
- Legal Compliance and Protection: We may disclose your information if we are required to do so by law, in response to a subpoena or court order, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
5. Data Security
We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, modification, or disclosure.
However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights Under Indian Law
In accordance with India's Digital Personal Data Protection Act (DPDPA), 2023, and other applicable laws, you have specific rights regarding your personal data:
- The right to access: You can request a copy of the personal information we hold about you.
- The right to correction: You can request that we correct any inaccurate or incomplete information.
- The right to deletion: You can request that we delete your personal information, subject to certain legal exceptions (such as data required for fulfilling a warranty or for legal compliance).
- The right to opt-out: You have the right to opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
- The right to grievance redressal: You have the right to have your grievances addressed by contacting us at the email provided in the "Contact Us" section.
To exercise any of these rights, please contact us at support@mymedly.com.
7. Third-Party Websites
Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any general questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Medly Style Pvt. Ltd.
A-13, Graphix Tower - 2, Sector - 62, Noida Gautam Buddha Nagar, U.P. - 201301
support@mymedly.com
